Our employees are ready to provide the best possible care
as prescribed or recommended by your private physicians. To assist us
in this goal, it is important for you to know your rights as a patient,
as well as your responsibilities. Together, we can get you on your
to the fullest recovery possible. Access to treatment is provided
regardless of race, national origin, religion, physical or mental handicap,
sexual preference or source of payment.
You have the right:
1. To know by name the physician, nurses, and staff members responsible
for your care.
2. To hear from your primary physician, in language you understand,
your diagnosis, the treatment prescribed for you, the prognosis of
your illness, and any instruction required for follow-up care.
3. To talk openly with your physician.
4. To know the reason you are given various tests and treatments
and who the persons are who give them to you.
5. To know the general nature and inherent risk of any procedure
or treatment prescribed for you.
6. To change your mind about any procedure for which you have given
7. To refuse to sign a consent form if you feel everything has not
been explained to your satisfaction.
8. To cross out any part of the consent form that you do not want
applied to your care.
9. To refuse treatment and to be informed of the medical consequences
of this action.
10. To limit those persons who visit you.
11. To expect your personal privacy to be respected to the fullest
extent consistent with the care prescribed for you.
12. To expect all communications and other records pertaining to
your care, including the course of payment for treatment, to be
13. To request a consultation or second opinion from another physician.
14. To consult with the Ethics Committee (see below for more information)
regarding treatment and care related issues which have not been
resolved through discussion with the health care team, such as the
continuation of life support measures.
15. To change physicians.
16. To change hospitals.
17. To examine your hospital bill, and to receive an explanation
18. To refuse to participate in medical training programs and research
19. To have family involvement in your care if you desire.
20. To voice any complaints or concerns without fear or intimidation.
Complaints may be made to the Patient Advocate (See below) or any
member of the health care team.
21. To know that the hospital is responsible for your care while
a patient here, regardless of its relationship with physicians or
other independent providers.
22. To know that your nurse has the right and responsibility to
make inquiries and advocate on your behalf with higher authorities
in the health system.
23. To be free from the inappropriate use of restraints and seclusion.
You, in return, have the responsibility:
1. To know and follow hospital rules and regulations.
2. To give cooperation and to follow the care prescribed or recommended
for you by your physician, nurses, and other members of the health
3. To notify your physician or nurse if you do not understand your
diagnosis, treatment, or prognosis.
4. To let the nurse and your family know if you feel you are receiving
too many outside visitors.
5. To respect the privacy of your roommate.
6. To accept your financial obligations associated with your care.
7. To advise your nurse, physician, or patient representative of
any dissatisfaction you may have in regard to your care at the hospital
and expect your concern to reviewed and addressed objectively without
8. To be considerate of the rights of other patients and hospital
personnel and to assist in the control of noise and the number of
visitors you receive.
9. To participate in patient care decisions as the parent and/or
surrogate decision-maker of a patient.
10. To establish advance directives such as Living Wills or Appointment
of Health Care Agents and to communicate them, or any changes, with
your designated representative and health care team.
All Patients Have A Right To Pain Relief
As a patient, you can expect information about pain and pain relief measures; a staff committed to pain prevention and management; that your reports of pain will be believed; health professionals who respond quickly to reports of pain, and effective, state-of-the-art pain management. As a patient, we will expect that you will ask your doctor or nurse what to expect regarding pain and pain management; work with your doctor and nurse to make pain relief work; ask for pain relief when pain first begins; help the doctor and nurse measure your pain, tell the doctor or nurse about any pain that will not go away; and report to the doctor or nurse what pain relief methods have worked for you.
If you or your family members have concerns about any aspect of your care, please contact the clinical manager or his/her designee. Should our management staff not satisfy your concerns, please contact the patient advocate’s office at 301-790-8262. The hospital has a process for resolving concerns about your care. Unless the issue is urgent you can expect to hear from someone within three business days. Should your complaint not be resolved by the hospital to your satisfaction you may contact the state agencies listed below.
|Patient Advocacy Resources
Maryland Dept. of Mental Health and Hygiene
Department of License & Certification
| Maryland Hospital Association
Maryland Attorney General
Health Advocate Program
|Physician Board of Quality
|Joint Commission on Accreditation of Healthcare Organizations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
When necessary, the patient advocate can act as a liaison between you and your physicians in order to help you understand the aspects of your medical care.
|Patient Advocate’s Office
251 East Antietam Street
Hagerstown, MD 21740
You have the right to access information in your medical record and the right to request an amendment to your medical record. To view or copy information from your medical record, you must obtain and sign an “Authorization for Release of Medical Records” form. To amend your medical record a “Request for Amendment of Protected Health Information” form must be completed. Both forms are available in the medical records department.